iTunes Drama Part IV

So I've heard back from iTunes support and... yeah no resolution. I will freely admit that maybe I didn't explain this issue as clearly as I could have, but remember I was racing the 'Session Timeout Gremlin' so now that I have real email contact I will try again to explain my current problem. Here is the response I received from Apple support.

Dear Jason,

Welcome to iTunes Store Customer Support. My name is Nisha and I am glad to assist you.

I understand from your email that you are missing the "The Goat Rodeo Sessions" from your Complete My Album. I know how valuable your purchases are and I will be happy to help you, so that you can enjoy the iTunes Store as soon as possible.

Jason, the iTunes Store gives you the ability to download your past purchases without incurring additional charges as long as what you want to download is shown on your Purchased page. You may be able to download this particular purchase using this feature.

To enable this feature, you must have the latest version of iTunes. It is available on the Apple website:

http://www.itunes.com/download

The latest version of iTunes will not affect your library or any items in your account.

To learn how to download past purchases, check out this article:

Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519

If you don't see what you want to download in the list, it may have been removed or modified since you purchased it, and no longer available for download.

If you have trouble downloading any of your past purchases, please reply to let me know.

You will now be able to re-download your purchases.

If you have any further questions, feel free to contact us and we will be happy to assist you.

Have a nice day!

Sincerely,

Nisha
iTunes Store/Mac App Store Customer Support

Please Note: I work on Sunday - Thursday, 7:00 AM- 4:00 PM CST

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

So we are close but no cigar, I had already thought of that and checked my previous purchases to see if the whole album was there. But remember I haven't purchased the entire album, just a subset of songs that very closely match the total cost of the album. So we will try this again, here is my response.

Hi Nisha,

Thank you for your prompt response but this does not resolve my issue. I am using the most current version of iTunes, update yesterday here is a screen shot

                     screen shot

and I did check my previous downloads to make sure that I had not purchased the entire album and didn't realize and that the files also did not download to my computer for some reason. Here is a screen shot

                     screen shot

I will try to explain again in more detail, I was rushed in my previous message because I was racing the session timeout in my account on iTunes and the comment box for contact support does now allow cut-and-paste.

Yesterday I initially purchased the song and video

Here and Heaven
Hear and Heaven (Live)

from the album 'The Goat Rodeo Sessions' iTunes LP. A few hours later I decided to purchase the entire album. When I returned to the iTunes store and click on the 'Buy Album' button for 'The Goat Rodeo Sessions' I received an error message. I wish I had taken a screen shot of the error message but unfortunately I did not, but other have had this same problem and here is a thread

https://discussions.apple.com/thread/1219341?start=0&tstart=0

in the mean time I purchased one more video and four more songs from 'The Goat Rodeo Sessions' while waiting for the ability to purchase the complete album, here is a list of the items purchased in order

Attaboy
No One But You
Inside the Goat Rodeo Sessions
Helping Hand
Hill Justice

After purchasing the song 'Hill Justice' I noticed that 'The Goat Rodeo Sessions' iTunes LP was no longer in my 'Complete My Album' cue in the iTunes store and that when I viewed the album directly in the iTunes store my previous purchases are not indicated (via grey'd out effect over the track) and that the purchase price of the album also did not reflect my previous purchases and was the total price of $10.99.

One additional detail I did notice is that the total sum of the tracks purchased from the album

5 * $1.29 + 2 * $1.99

five songs plus two videos is $10.43. So by my reasoning I should be able to purchase the complete album at a cost of $0.56.

Thank you again for your quick response and assistance.

Regards,
Jason Goodell