iTunes Drama Part II

Well this update came fast, trying to contact iTunes' support is not so easy. After clicking the 'support' link at the bottom of the iTunes store page you are presented with a FAQ site, with a contact support option. Selecting the contact support option presents you with an express lane option that cost money, unless you have a Apple Care support package or are still under the complimentary first year service after a hardware purchase. In the fine print you can find that iTunes store support is available via email... okay. So some more searching through the apple online documentation and I find a page showing you how to send one of those emails to customer support that doesn't cost money... but it's out of date. I click around for a while and figure it out and go to paste my pre written letter... you can't cut and past into the support page comment box. So I start typing and retype the whole letter into the comment box, no errors appear I guess I'm not over some text limit and I click submit... and appears the popup 'Your session has times out. Try again.'  Nope I'm not kidding folks I will be redrafting the letter to make it shorter and reposting it here. To be continued...